When I bought my house in Georgia in June I tried to close my Verizon account in PA because I couldn’t take Verizon with me since, in Winder, it is unavailable.

If I charged them per hour for the time I’ve spent on the phone and online with them trying to do a simple thing like close an account, they’d owe me a small fortune.

“We need you to return the equipment.”

“I will do so immediately when you send a box to the correct address.”

No boxes were forthcoming.

“We’re charging you for another month. You haven’t returned the equipment.”

“You haven’t sent return boxes and labels yet.”

20 phone calls and about the same number of online chats later nothing had changed and they are charging me for another month of services unused. Plus still no boxes for returns so my agent in PA could return the equipment.

Then lo and behold! Boxes arrived, not at the PA address, I so specifically told them to send them to a multitude of times, no, they arrived at my new address in Georgia.

WTF?!?!?!

Another dozen or so phone calls and online chats later they promise boxes will go to the PA address.

Finally, after 2 entire months the boxes arrived at the PA address and my agent there immediately shipped them out.

I received yet another bill with more charges.

Really?!?

Spent another two hours online and on the phone telling them to close the MF account.

Tentatively…I will say it is closed. However, we shall see what we shall see.

I do not, under any circumstances, recommend Verizon to anyone.

Once you’re theirs they will not let you go without a major struggle.

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