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How security conscious is Liberty Nursing and Rehab–HCR Manor Care?

 

       One of the first things that Dear Hubby noticed about Liberty Nursing and Rehab (whose parent company is HCR Manor Care) was their complete lack of security.  DH, a former police officer, is retired and on disability.  With his certification as a crime prevention officer, it was his job to point out breeches in security.  It angered him to see such an utter lack of or concern for the security and safety of the patients.  

     Half the time the main entrance door was unlocked at night and there was no one on the front desk.  The door was always unlocked in the day time whether there was someone on the front desk or not.  The facility is in a neighborhood plagued with documented criminal activity and vandalism.  DH was quick to voice his concerns to the building director.  Gosh darn it; his mother was a patient in there.  

     The building director spoke to him about various options that they had considered but had never implemented.  Security cameras, security guards, yada, yada….  She then pooh-poohed all suggestions he made as unnecessary.  Yeah, I too said, “what?” 

     The only change since his meeting with the building’s director was that they now never manually unlock the front door by key and they rely on the timed magnetic lock.  He had watched many visitors and persons applying for employment try to open the door during the morning when the business was open.  They would try turning the lever, it wouldn’t turn, so they’d walk away confused and muttering.  They now rely on the timed magnetic lock   When DH would be around the outside and saw the people he would stop them and explain that they simply had to pull on the heavy wooden door.  Yes, I said a heavy wooden door, yet another obstacle for someone with a disability.

MIL sprung from substandard nursing home/rehab facility

 

     Thursday Dear Hubby and I went to the HCR Manor Care Liberty Nursing and Rehabilitation Center to spring his mother from the facility.  We had an appointment for 1:15 to sign her release forms.  How unfortunate that they kept us waiting for a good 45 minutes.  During that time, the staff began to get the idea that I was somehow not pleased. 

The rules on how to deal with incompetent people who think they are superior:

  1. Be prepared to use police methods of interrogation and intimidation body language.
  2. Arrive early
  3. Have your verbal ammunition primed
  4. Stay cool and calm

      Upon entering the facility I said loud enough to make certain everyone around the reception area heard me, “The ADA should see exactly how handicapped accessible this place is—NOT.”  I had to wheel my MIL’s new wheelchair down twelve steps to get into the building.  In the elevator, I voiced a few complaints about accessibility again.  DH was enjoying this.

      I roamed the hall for a bit, asking a few staff members if they knew where this meeting was to take place.  No one did—what a surprise.  Finally, a woman showed up in my MIL’s room at a quarter to two apologizing for running late.  Before she changed the subject, I told her that the least she could’ve done was send someone in to us and let us know.  I mentioned that it was rude to keep us waiting for as long as she did but knowing the facility, I gathered that rude treatment was par for the course.  I hadn’t begun to tell her what I truly thought of the place and she was already stuttering.  She beat a hasty retreat telling us she’d send someone with my MIL’s release papers.

 An open letter to Healthcare workers,

 If you don’t have any compassion or empathy for your patients, find another career.  Why did you choose the job in the first place?  

If you are burned out, quit and go into another field.  When you are having a bad day don’t take it out on your patients their best day is probably worse than your worst day. 

Always keep in mind that person in the bed could be you one day and treat them as you’d want to be treated.  Do treat their family members, as you would want yours to be treated. 

The person you are caring for is not a side of beef, no matter how far gone you think his/her mind is, you have no idea how much they really know about what is going on around them or what is being said. 

The best thought to keep in your mind when working with a patient is “This could be me, my mother, father, daughter, son, or grandchild.”  I’m betting, with that always in mind, you’ll treat your patients better. 

You chose the healthcare field so do your jobs without neglecting, abusing, or belittling your patients.  Do not treat elderly patients like children; they’ve earned the right to be treated with the respect due them.

When the owl goes home, you let the sleeping owl sleep in.

 

     Who gets up before six a.m. on a Sunday?  Under normal circumstances, it certainly wouldn’t be me.  Oh, but there I was at the Pennwriters conference and my roommate, bless her, was up by five which meant so was I.  Then Dave knocked on the door promptly at six.  “Yes, Dave.  We’re up.”  

      After we had breakfast, we all made one last ticket buy for the Chinese auction and then some of us headed off to the first of the morning sessions.  9:15 to 10:15 we had our choice of Susan Gable—You say tomato, I say to-motto: How Character motto influences plot, conflict & other story elements, Bobbi Carducci—No means nothing, finding yes in rejection, and Lucienne Diver—trends in publishing.

     10:30 to 11:30 Uwe Stender—Writing non-fiction from query to publication, Don Helin—You landed that Publisher…now what?, Tim Esaias—point of view.  I sure that if more people had known that in Tim’s session you got chocolate for participating we would’ve had more than the SRO group we did have in there.  I know I enjoyed the chocolate.

     10:30 to 12:30 closing ceremonies and the Chinese auction.  I took two baskets home.  Upon arriving home, I was abused by two Bull Terriers for hours.  Their tails wagged so hard that I have bruises on my legs from being thwacked by them.  Dear hubby let me sleep for an hour or two when I crashed on my chair (with two sixty pound dogs on me.)

     It was good to see so many of my fellow writers whom I’d not seen for a year and renew friendships.  It’s always fun to meet new people and make new friends.

     There was one member of our group, who we all missed terribly—Debbie, are you reading this?  Debbie was in a bad auto accident two years ago and there has been a hole in our little gang of rowdies without her.  We missed hearing her laugh and after something bawdy was said, chime in with, “And I write for children.”  We do hope to see her next year.  Her recovery has been slow and her medical expenses–atrocious enough to keep her from attending again this year.  We all send prayers that you will continue to recover—but at warp speed now, and that your finances improve greatly over this year.

     {Note to Valerie Malmont}  Valerie we missed you too! 

     See you all in Lancaster next year!

Day two with the owl…

 

     Dave rapped on the door at six Saturday morning.  Again, bleary eyed, I answered.  I think he got a kick out of dragging this poor owl out of her nice, warm nest at dawn.  I was up, showered, and dressed—surprise!  No surprise to me however because my roommate was up when the sun rose.

     The breakfast and general meeting was from 8 to 9.  The first three sessions offered ran from 9:15 to 10:15.  Sci-fi/Fantasy breakout—Tim Esaias Colleen Lindsay, Jonathan Maberry, John Lamb—Homicide 101:  an overview of murder investigations, Romance Panel—Esi Sogah, Susan Gable, Susan Meier.  You can guess where I was… John was fantastic!  He has that great, cop’s sense of humor and dry wit that I live with every day.

     10:30 to 11:30  (my free hour since none of the sessions interested me.)  Paige Wheeler—key concepts for career novelists, Bobbi Carducci–Children and YA panel, Jonathan Maberry—making money as a writer.  I was in the hospitality suite filling out tickets for the Chinese auction.  I had my eye on a couple of nice baskets.

     Noon to 1:30 Lunch, awards, and keynote speaker Tim Esais—fun, fabulous, speaker.  Tim had us in the giggles.

     1:30 to 2:30  Crime fiction panel—John Lamb, CJ Lyons, Nancy Martin, and Kathleen George.  FABULOUS session.  Susan Meier—Story, Theme, and Idea.  Nate Hardy—Marketing made easy: success strategies for writers.

     2:45 to 3:45  Kathleen George—playwriting.  Agents Panel—Lucienne Diver, Paige Wheeler, Uwe Stender, Colleen Lindsay, and Becca Stump—moderated by Nancy Martin.  Nancy Christie—essentials of essay writing.  I had another free hour so I was back in the hospitality suite dropping tickets into bags.  There were three baskets that had really caught my eye.

     Then we went to dinner in the hotel around 5.  The rest of the night was ours to do as we wished and it was very much the same as the night before.  Many people in the lobby all having great conversations.  Our group grew, and grew, and grew.  That was Mudslide night for me. 

     Did I mention that Friday night was Bahama Momma night?  No, I didn’t do any table dancing either night, although I think Dave was waiting for it both nights and had his camera handy.

An owl’s view continued…

 

     The Owl (me) began to wake up after lunch.  I now had enough caffeine in me to get the heart pumping blood to the brain.  Nevertheless, it didn’t hurt to grab another cup on the way to the next session at 1:30-2:30.  I went to Linda Lavarentz’s session–Dialogue that sparkles.  Good session, but again some things I’ve heard before and a few things I hadn’t.  It was worth sitting through.  While I was in that session, my roommate went to Susan Meier’s session—Can this manuscript be saved?  I get to see her notes later.  While still others attended Nate Hardy’s—Marketing made easy: success strategies for writers.  There are times that you wish you could split into three and go to all the sessions that hour.

     The last block of sessions for the day ran from 2:45 to 3:45.  My roommate went to Catherine Mclean’s—the character onion.  Several of us went to CJ Lyons—Kills, Chills, and Thrills session.  She’s a dynamite speaker.  To touch on a bit of what she taught us.  There was the Thriller Spectrum.  Mystery=who…set in the past, solving something that has already happened.  Suspense=why…the present, here and now, it’s visceral and psychological.  Thriller=how…the future, stopping something—a headlong flight into the future.  She went into high concept.  What happens next, hook, unique concept, and universal icon.  The other session during the hour was given by Esi Sogah—a day in the life of an editor.

     We had enough time for some socializing before a glance at a watch had us dashing to our rooms to change for dinner and the keynote address by Lisa Scottoline.  I wasn’t going to miss that for anything.  Having Lisa Scottoline as the keynote speaker, was the pivotal point that made me determined to get to the Pittsburgh conference this year. 

     For a lesser speaker I would’ve skipped Pittsburgh and waited until next year’s Lancaster conference.  I’d have bought the lap top I wanted.  However, to hear her speak, meet her, and come home with two books signed by her, I’m glad I went.  Unless I hit the lottery, it’ll be two more years of saving before I can buy that lap top, but it was worth it.

An owl’s view of a writers’ conference

 

     I am an owl.  I am NOT a lark.  Thursday night I was wide awake at 2 a.m…  Everyone else had already gone to bed hours before or was drifting off to his or her rooms to sleep. 

     I had no need for an alarm clock.  There was no need for a rooster to crow.  I didn’t need to have an operator call me.  My roommate is a lark and is up before 6 a.m.  With her and with Dave, a few doors away, there was no way I was going to oversleep.  Each morning he would rap on our door at 6a.m., “Are you up?”

     I’d crack the door, peer out, and find him standing there with coffee mug in hand, ready to dash out for the first smoke of the day.  I’d mumble, “We’re up.  We’re up.”

     Friday morning I stumbled around, managed to shower and dress reasonably well.  (At least nothing was inside out and I did remember to put on my shoes.)  We then headed downstairs to meet the rest of our group in the lobby.  I hit the Starbucks stand for a tall, strong coffee and joined Dave outside for a smoke.  (One of these days I’ll manage to quit so please don’t harp on me.  My doctor doesn’t.  He understands.)

     At breakfast when the waitress asked what we wanted to drink Dave and I responded with, “Coffee and please leave the pot.”  We sounded as if we’d rehearsed it.  Each day after that, she didn’t ask she just left the pot.

     Our first session began at 9:15 and went to 10:15.  We had three choices.  Orientation/Q&A, Don Helin’s Series Characters—love ‘em or leave ‘em, or CJ Lyons’—Break free from the slush pile.  Since I’m writing a series mystery, I went to Don’s session.  Some of what he discussed I knew but then there were some points that I didn’t.  I always learn something new, now if I can only read my notes

     Bought some more coffee and my brain began to function nominally.  Glad I took notes in that last session.

     From 10:30 to 11:30, the three sessions offered were Lori Morris—Building your foundation: grammar, Nancy Martin—perfecting your elevator pitch.  (I have mine down to four sentences.)  And Matt Holiday—25 things to keep in mind when sending anything to an editor.

     More coffee.  Bought tickets for the Chinese auction in the hospitality suite and socialized until we dashed out to lunch.  Subway, cheap, fast, and not far away from the hotel.  More coffee and another smoke.

     I’ll let you ruminate on our morning and will return with the rest of ‘day one of the conference’ tomorrow.

Behind the scenes of my conference experience

 

     Dear Hubby and the dogs survived my time away at the conference.  However, DH is exhausted from the extra work and I’ve pampered him a lot today.  After all, he was the one who made sure that I could attend the conference.  It isn’t easy for him to be alone and I did make certain that friends and neighbors kept an eye on him and were ready to lend him a hand when necessary.  He can no longer stand long enough to cook a meal for himself.  I offered to make and freeze some dinners for him so all he had to do was microwave them but he said, “It’s only 4 dinners, 4 lunches, and 4 breakfasts.  We have dozens of places around here who deliver that I can choose from for my meals.”

     Tonight DH and the pups were thrilled with the smells of cooking going on after four days of take out/delivered dinners.  DH, Gavin, and Patty were doing a happy dance.  “Oh, boy!  Home cooking.”

     Some of us had arranged to go to Pittsburgh on Thursday so we’d have a little time to recover from the looooong drive before the conference began.  We went out to Joe’s Crab Shack for dinner.  The food was good, the company great, and I do believe it set the mood for the weekend—FUN.

     Tomorrow I’ll share some of the fun.

I’m ba-ack!

The PW conference was wonderful.  Lisa Scottoline is a dynamic speaker.  She had many of us all fired up and ready to work twice as hard as soon as we returned home.

I’ll touch on a few of the highlights tonight but due to complete exhaustion–I am not a Lark, I’m an Owl–I’ll be brief, this time.  (More to come later.)

The weekend lived up to our high expectations.   Pennwriters has never failed to send me home eager and ready to put my posterior into my chair and work.

Here are a two examples to whet your appetites…

John Lamb’s session, Homicide 101, fantastic.  If you ever have a chance to hear this retired homicide detective speak, DO NOT HESITATE, GO!

Nancy Martin, always  a firebrand  and her sessions are never a disappointment.  You can find her over on The Lipstick Chronicles.

If you’ve read my Doggoned Dead excerpt you will find that I’ve rewritten the first chapter.  Yes, this may have been “my vacation” but you will see that it was a working vacation.

Now dear readers I’m going to pay some attention to Dear Hubby who made my conference trip a reality, give my happy-that-mom-is-home pups plenty of hugs, smooches, and cuddles, and then I’ll get some much needed sleep.

This time tomorrow…

 

     I’ll be in Pittsburgh attending the Pennwriters conference.  I’ll miss you all. 

     I will be back here on Sunday night or Monday depending how tired I am and how badly I crash.  Watch for conference stories and maybe a few pictures.

     Take care of yourselves!

MIL update number whatever…

 

     This rehab hospital/nursing home my MIL is in sucks.  In spite of this, she’ll soon be out of there.  Yes, they are kicking her to curb on the 22nd because her Medicare will run out then.  I’m glad we have the house ready for her. 

     I hate what they’ve done to her.  They’ve made her a nervous wreck.  She hears the staff fighting among themselves all the time.  Their idea of care is to put a diaper on each patient and leave them to sit in a dirty one for hours on end.  It’s much easier to do that rather than answer call bells and help the patients into the bathrooms.  She’s petrified to use her call bell because the staff is so surly.

     I’m no fan of lazy, negligent health care workers who haven’t a drop of compassion.  I know too many of their ilk.  People like that should find another career instead of making patients suffer their neglect.  Once my MIL is safely out of this joint I will name it on my blog.  However, for now, for her safety and security, I will remain mum on the name of the facility.  This facility is a part of a large corporation that has many such facilities nation wide. 

     Their rating, which I discovered online, is 2 ½ stars.  I won’t go to a movie that has less than a three star rating.

Have a few for me…

 

     There’s nothing like having your agent tell you, “have a few drinks for me at the conference.” 

     “No problem, I can do that.  I won’t be driving anywhere,” I said.  (If you must know, my normal drink of choice is coffee.  Nevertheless, this is a writers’ conference and my agent said I should have a few drinks.  I have permission.  Heck, I’m under orders.)

     However, when I’m knee walking back to my room I may regret my answer.  If later there are pictures circulated of me dancing on the tables, I may regret my answer.  I’ll also emphatically deny that those pictures are of me.

     Since several of us who are attending the conference have the same agent, maybe we can turn her request into a drinking game.  One for us, one for her, one for us, one for…you get the idea.  That way I won’t be the only one knee walking back to my room.

     I need to finish packing.  Where did I put that camera?

Patty and Gavin do the Roomba rumba

 

     The pups think they have a new toy.  They don’t.  Amongst some of the clutter over at his mother’s house that Dear Hubby has sifted, sorted through, tossed out, or put away he discovered a Roomba.  It was still in its box, had never been taken out, other then to have the CD of instructions lost forever.  He asked his mother about it and she said it was too difficult for her to set up so she put it aside and bought another vacuum she could understand how to run.  “Take it,” she said.  He brought it home to me but the pups have gotten into their heads that it is for them.

     It’s still in its little home charging, they haven’t seen it run yet.  Still, it must be theirs.  Gavin has sniffed the heck out of it, bowed at it, and is expecting it to play with him any time now.  I don’t think so.  Gavin will never see it run because I know him, he loves to chase and tackle RC cars.  DH had three he bought for Gavin and Gavin destroyed them all. 

     I’m not too worried about Patty because the Roomba is just the sort of thing that’ll make her run and hide in the back of her crate.  The RC cars did, they scared her to death.  The fact that DH would chase her with them had nothing to do with that—yeah, right.

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'Gavin's' radio contolled car...